Privacy Policy

Last updated: 15 July 2026

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Introduction

Talking Frankly Therapy is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us through it.

This Privacy Policy applies only to your use of the Talking Frankly Therapy website. If you decide to work with Talking Frankly Therapy as a counselling client, you will be provided with a separate client GDPR policy explaining how your personal information is processed as part of the therapeutic relationship.

 

Who We Are

Talking Frankly Therapy is the Data Controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Talking Frankly Therapy

Email: Leigh@talkingfranklytherapy.com

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Information We Collect

Depending on how you use our website, we may collect:

 

Information you provide

If you contact us using the website, email or an online booking form, we may collect:

• Your name

• Your email address

• Your telephone number (if provided)

• The contents of your enquiry

• Any other information you choose to provide

Please avoid including sensitive personal or medical information in your initial website enquiry wherever possible.

 

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• Your IP address (which may be anonymised where possible)

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time and date of your visit

• Referring website

• General location (based on IP address)

This information helps us understand how visitors use our website and improve its performance.

 

How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Communicate with you about the services you have asked about

• Arrange an initial consultation or discovery call if requested

• Improve our website and user experience

• Monitor website performance and security

• Comply with our legal obligations

We do not sell your personal information.

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Lawful Basis for Processing

We process personal information through this website using one or more of the following lawful bases under UK GDPR:

• Your consent

• Our legitimate interests in operating and improving our website and responding to enquiries

• Compliance with legal obligations where required

 

Contact Forms and Email Enquiries

If you contact Talking Frankly Therapy through this website or by email, we will use the information you provide solely to respond to your enquiry.

Submitting an enquiry does not create a therapeutic relationship.

If you decide to begin counselling, your information will then be processed under our separate GDPR policy.

 

Website Analytics

We use website analytics to understand how visitors use our website and to improve its performance.

Analytics information may include:

• Pages viewed

• Time spent on the website

• Device type

• Browser information

• Approximate location

• Website traffic patterns

Where possible, IP addresses are anonymised before analysis.

Analytics data is used only in aggregate and is not used to identify individual visitors.

 

Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small text files placed on your device when you visit a website.

We may use:

 

Essential Cookies

These are necessary for the website to function correctly.

 

Analytics Cookies

These help us understand how visitors use our website so we can improve it.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

 

Third-Party Services

Our website may use trusted third-party providers to support the operation of the website.

These may include services such as:

• Website hosting

• Website analytics

• Appointment booking systems

• Email services

These providers only process personal information where necessary to provide their services and are required to protect your information appropriately.

 

How Long We Keep Website Enquiries

If you contact us through the website but do not become a client, we will only keep your enquiry for as long as reasonably necessary to respond to you and manage our records.

Information is then securely deleted when no longer required.

If you become a client, your personal information will instead be managed under our separate GDPR policy.

 

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only where necessary:

• with trusted service providers supporting the operation of our website

• where required by law

• where necessary to protect legal rights or prevent fraud

 

International Transfers

Some website service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure your personal information remains protected in accordance with UK data protection law.

 

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect the information submitted through our website.

While no method of electronic transmission can ever be completely secure, we work to minimise risks through appropriate security measures and trusted service providers.

 

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request erasure in certain circumstances

• Request restriction of processing

• Object to certain types of processing

• Request a copy of your information in a portable format where applicable

• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact:

Leigh@talkingfranklytherapy.com

 

Complaints

If you have any concerns about how your personal information has been handled, please contact Talking Frankly Therapy first so we can try to resolve the issue.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or the way our website operates.

The latest version will always be published on this page.

Last updated: 15 July 2026